Saturday, September 21, 2013

What are "Gray Market" Watches?

What are 'gray market' watches?
A grey market (also gray market), or parallel market is the trade of a commodity through distribution channels which, while legal, are unofficial, unauthorized, or unintended by the original manufacturer. The most common type of grey market is the sale of imported watches (brought by small import companies or individuals not authorized by the manufacturer) which would otherwise be more expensive in the country they are being imported to.
Gray Market Watches
Even reputable new watch dealers may be selling 'unauthorized' watches--know the risks and problems you may face after buying.
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What are 'gray market' watches?
There are many places where you can buy fine watches. The most important concept to understand before making a purchase decision is the difference between gray-market versus authorized dealers and how that affects the price, warranty coverage, and resale of a watch you purchase.
All genuine watches come from the maker's factory. The maker only sells them to authorized dealers and distributors. To establish and maintain an authorized dealer relationship and volume discounts, authorized dealers must make large initial investments in inventory and continue to purchase minimum quantities of watches over time. This can involve minimum initial and ongoing inventory purchase requirements as high as HKD$10,000,000  for a single dealer to carry each major brand.
For smaller dealers, this often forces them to purchase more watches than they can sell directly to their customers and to hold in inventory an excessive amount of merchandise of a single brand. So some authorized dealers sell off at wholesale prices the “Surplus” to the 'gray market' of unauthorized dealers--who then sell the watches at heavier discounts than authorized dealers are allowed to. This is not explicitly illegal, but it usually violates the authorized dealer or resellers agreements with the manufacturer.
The manufacturers, to protect their authorized dealers from the heavier discount offered to the consumer by the non-authorized dealers, refuse to provide in-warranty service on these watches. Unfortunately, this policy usually ends up hurting the uninformed consumer more than it protects the authorized dealers. The reason this policy is an ineffective deterrent is that the customer needs to know this before they buy the watch. But only a small percentage of buyers know this before a purchase. Many do not discover this until after they have a problem and are refused in-warranty service by the manufacturer or an authorized repair center. At that point, the customer sees the manufacturer as the bad guy for refusing to honor a warranty on a watch the customer feels they bought legitimately.

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How can I tell if a watch is gray market?
Gray market watch is genuine watches from the original manufacturer. They are not fakes or factory seconds. The only thing that makes them different is that they passed through an unauthorized dealer or reseller on the way to you. Though occasionally, some less ethical gray market dealer may also sell old stock, returns, or refurbished watches as if they were 'new' merchandise.

Here are probable signs of a gray market watch:
•Is the dealer's published price more than 20% off the manufacturer's listed retail price? (more than 10% for Rolex)
•Is the manufacturer's warranty card missing or not stamped with an authorized dealer stamp?
•Is the serial number missing off the watch? (It is not possible for Rolex, if the polished away the S/N, pls don’t buy!)

What does it mean to me if I buy a gray market watch?
•Gray market fine watches are typically available at discounts of 30-40%, (more than 15% for Rolex) compared to the maximum 20% discount (5% for Rolex) the authorized dealers are usually contractually allowed to give you.
Note that there are legitimate cases where an authorized dealer may give you more than 20% off current list price on a fine watch. When a dealer has stock they acquired before a manufacturer's price increase, when the watch is a returned or clearance item, or when they bend the rules when really desperate for end-of-month sales (particularly if they have a very large amount of returns after Christmas).
•While some gray market dealers are very honest and forthright about what they are selling to you, others may not mention that their merchandise is gray market or make it clear that you do not have a manufacturer's warranty on the watch.
•Your manufacturer's warranty card will not be stamped with an authorized dealer's name--or you may get no card at all. In either case, you have no valid manufacturer's warranty coverage. Watches described as having 'open papers' means the warranty has not been validated by an authorized dealer.
•If the dealer includes a warranty of their own, it will only be good through them--it will not be honored by any other dealer or the manufacturer's authorized service centers. For this you must trust the reputation and stability of that dealer to repair your watch within the warranty period. Otherwise, any repair will be at your expense. Normally Rolex would service any watch even you don't possess the warranty card.
•Some gray market watches have had the serial number removed from the outside of the case (but not the inside) to prevent the manufacturer from tracing it to the authorized dealer that sold it to the gray market. See the following section for more information on watches that have had their serial numbers removed. It is quite difficult for Rolex, especially the one issued after 2008, the S/N is laser burnt inside the bezel under the crystal.
Ultimately, the difference is whether you are willing to risk warranty, resale, and other problems in return for saving another 10-20% off the cost of the watch.

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What does it mean if the seller removes the serial number?
Having a watch with its serial number removed has several important implications:
1.Although not often enforced, many states and countries have laws making it illegal to possess an item that has had its serial number removed. Such laws treat watches with altered or removed serial numbers as the equivalent of stolen property.
2.The manufacturer's authorized repair centers would most likely refuse to service the watch even outside the warranty period. (Rolex would never repair or service watch that the S/N has been removed. However the latest Rolex S/N is engraved by laser inside the bezel). Even worse, some manufacturers have been known to confiscate such watches that have been sent to them for service.
3.Lack of a serial number may interfere in getting an insurance claim paid if your watch is lost or stolen.
4.It may interfere with your ability to resell the watch or may reduce what someone is willing to pay for it.
5.Some manufacturers can supply you with detailed information on your watch--such as its date of manufacture, country it was shipped to for original sale, features and movement Calibre, and even a copy of the COSC certificate for your watch--but only if you have your serial number.
Yet, a number of unauthorized watch sellers have a common practice of removing serial numbers from watches they sell to protect their supplier who have violated their contracts with the manufacturers by reselling merchandise to unauthorized resellers. So who protects you, the watch buyer?

The answer is that you have to apply the primary buyers rule of 'caveat emptor' -- buyer beware. If you are unsure about the status of a seller you are considering buying a new watch from, ask them specifically if they are an authorized dealer for the specific brand of watch you are buying. If not, you may want to consider shopping elsewhere.
The most alarming part of the way these laws are written is that, once you become aware that the serial number has been removed, you effectively become an accomplice to the crime! Here is an example of such laws from the State of Georgia, in The United States:
A person commits the offense of criminal use of an article with an altered identification mark when he buys, sells, receives, disposes of, conceals, or has in his possession a ... watch, watch movement, watch case ... from which he knows the manufacturer's name plate, serial number, or any other distinguishing number or identification mark has been removed for the purpose of concealing or destroying the identity of such article.
A person convicted of the offense of criminal use of an article with an altered identification mark shall be punished by imprisonment for not less than one nor more than five years!
So, if you want to buy a genius Rolex for you years to use, get it from Rolex Authorized Dealer, it would be requiring you paying higher cost, but it ensure the watch would be covered by Full Service under Rolex Service Centre. More important the watch is genuine watch made by Rolex, nothing has been changed, refurbished to be “New” and no frankenWatch!
HK Snob
Source of the original article, courtesy of http://www.chronocentric.com/watches/graymarket.shtml 


PS
In Hong Kong, almost all parallel goods are real watches from Manufactures. There are many gray dealers in HK.
Also I receive queries from Singaporean asking if gray dealer watch could be accepted by Rolex for repair.
yes, as the watch is real, Rolex will repair, not matter you have warranty card or not, so long they find the watch is genuine Rolex Watch regardless of age of it.

11 Mar 2014

18 comments:

Andy Daniel said...

The most common type of grey market is the sale of imported watches.Gray market watch is genuine watches from the original manufacturer.They are not fake.Best Watch Warranty

HK Snob said...

Hi Andy
Yes, in HK, gray market watch are all real.

HK Snob

HK Snob said...

Hi Andy


Thanks!

HK Snob

Anonymous said...

Can you let me know some grey import
Rolex dealers location?

Thanks

Anonymous said...

Can you let me some grey import rolex dealers location?

HK Snob said...

Hi
Whatsapp Ahmed at +85298852244
He is member of Chrono24.
a big gray dealer for Rolex.
HK Snob

Anonymous said...

Am i right to say if I get a Rolex watch from grey market then i will not have the warranty cover from Rolex (2 yrs in singapore) and if anything wrong with the watch , i still can get it repair by Rolex at my own expense

Anonymous said...

am i right to say when i buy a rolex from grey market then i will not be covered by Rolex warranty, and I am still able to get Rolex to repair or service the watch at my own expense. And tht will also affected this watch resale value in future.

HK Snob said...

Hi
Rolex will not service Fake or Frankenwatch only, does not matter your Rolex is buying from grey Market or from a Rolex AD.
HK is like this and I believe Singapore will be same!
HK Snob

Anonymous said...

Hi HK Snoob,
I am looking to buy a Submariner from a watch dealer in TST(Classic Watch Co), Is there anyway I can get the Rolex authenticated in HK without the 2 weeks waiting time by taking to to the RSC?
Thank you

HK Snob said...

It take less than 1 hour for Official Rolex, and two weeks for Parallel import Rolex at RSC HK

HK Snob

Fajai Black said...

Hi HK Snob,

coincidently i am also in touch with ahmed for a PO 8500, i guess if you could post it here, he is definitely a trustworthy source to get fine wathces?

thanks
fajai

Fajai Black said...

Hi HK Snob,

coincidently i am also in touch with Ahmed for a PO8500, can i assume that it is safe to get it from this source?

thanks!!
fajai

HK Snob said...

Fajai
Sorry, I don't know him, I cannot and I should not comment.
HK Snob

Anonymous said...

Some information in this blog page is clear. For example, it doesn't make sense that "authorized dealers sell off at wholesale prices the “Surplus” to the 'gray market' of unauthorized dealers". If these authorized dealers sell at a lower price than what the brand owner expects, they would be in great trouble. So, I guess these dealers might go bankrupt, their products were then sold with large discount at auctions. Some watch companies told me this. Yet, it is not ethical to refuse the warranty of these watches because the brand owner has not controlled well their distribution market. Frankly, if they don't want to have grey market, they should state a clause in their contracts with authorized dealers that the brand owner has the first priority to purchase back all the watches at a mutually agreeable price (such as the wholesale price). Therefore, the watches can be sold in the market again without the fear of profit loss to the grey market.

HK Snob said...

really that is true... are you working in Rolex or a watch dealer!
HK Snob

lightofeast ray said...

I think most of the decent grey dealers in Sg or even HK will provide stamped warranty papers for imported new watches. I bought one panerai and it was stamped properly by an overseas AD stamp and i went to a boutique and they did acknowledged the warranty.

gonwan said...

Hi HkSnob, other than Rolex, will other large brands eg Tudor, Piaget service genuine watches not bought from AD?