I am having Haagen
Dazs strawberry ice cream with all my windows closed as I recall today’s
experience at RSC Hong Kong, where I met a rarely seen beautiful RSC lady staff
when I took my one-month-old Deep Sea D-blue to check again whether the
bracelet was too loose. Yes, again.
The first time I
took it there, the watchmaker there claimed that the bracelet was absolutely
normal. When I asked of why the bracelet was so loose, the answer was that they
were making new bracelets looser as they had received complaints about
bracelets being too tight. Super convincing.
“Could you please
understand that each of our bracelets is different. Some may be loose and some
may be tight. Whether it is loose or tight is not our concern when inspecting
it. The only thing we look at is whether it closes and opens smoothly.”
The video I was
watching when I awaited the inspection of my watch was about precision. ROLEX
PRECISION. It was about how each Rolex is seriously tested, serviced and how
each one conforms of a unified standard.
What can you do
when today a company tells you that it has a standard and the next it tells you
every bracelet is different? You can only look surprised.
But let’s get back
to the beautiful lady I met there. The staff lady. Or the lady staff. She was
the one whom I went to when I checked in my watch. I like her smile and her
hairstyle. She was charming, sweet and must have been well-educated. In
contrast, the lady staff who told me the bracelet was perfect looked like a
witch.
Please pardon my
shallowness and inexperience. Is Rolex letting go quality lady staff like they
let go their quality? Are you satisfied with a loose bracelet on a 3900m diver?
“Your bracelet is
all ok.” Once, twice, three times……till the end of the world.
Perfect customer
service. As solid as a Rolex Deep Sea D-blue.
Jason L.
HKWF special Watch Columnist…
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